Frequently Asked Questions

How much does it cost to ship a package? +

Shipping cost depends on origin, destination, service, package weight and other considerations. Calculate Time and Cost helps you to compare delivery times and published rates for sending UPS shipments to destinations around the world.

How do I track using a UPS Tracking number? +

Using the tracking number automatically assigned to your shipment, you'll be able to see the shipping date, the current location of the package and the estimated arrival date, as well as verify the arrival of your shipment.

How many days will it take for my package to be delivered? +

The estimated time of package delivery is always stated before package is submited for shipping and when package is tracked.

I've been tracking my package, but it doesn't seem to be moving. Why? +

Your package is still within the HS Haul network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the HS Haul delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries.

How can I find out when I'm going to receive my package? +

Enter your tracking number into the Tracking tool to see what day your package is due to arrive. Our drivers typically deliver between 9:00 a.m. and 7:00 p.m. Choose Send Updates from Tracking to receive email or text notifications.

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